Abstract
Midterm student evaluations have been shown to be beneficial for providing formative feedback for course improvement. With the purpose of improving instruction in marketing courses, this research introduces and evaluates a novel form of midterm student evaluation of teaching: the online collaborative evaluation. Working in small teams, students comment on their course using an online collaborative document creation tool. Compared with a standard individual evaluation, the online collaborative evaluation was rated significantly higher by students in enjoyment, ease, and ability to provide useful feedback. In addition, comments yielded from the collaborative evaluation provided formative information that could be used to improve student learning. In a marketing class that emphasizes teamwork, the collaborative evaluation of teaching can reinforce the benefits of functioning well as a team, while providing useful information to the instructor to improve the course.
|
AACSB International . (2013). Eligibility procedures and accreditation standards for business accreditation. Retrieved from http://www.aacsb.edu/accreditation/standards/2013-business/ Google Scholar | |
|
Abbott, R. D., Wulff, D. H., Nyquist, J. D., Ropp, V. A., Hess, C. W. (1990). Satisfaction with processes of collecting student opinions about instruction: The student perspective. Journal of Educational Psychology, 82, 201-206. Google Scholar | Crossref | ISI | |
|
Ahmadi, M., Helms, M. M., Raiszadeh, F. (2001). Business students’ perceptions of faculty evaluations. International Journal of Educational Management, 15(1), 12-22. Google Scholar | |
|
Aleamoni, L. M., Hexner, P. Z. (1980) A review of the research on student evaluation and a report on the effect of different sets of instruction on student course and instructor evaluation. Instructional Science, 9, 67-84. Google Scholar | Crossref | ISI | |
|
Appleton-Knapp, S. L., Krentler, K. A. (2006). Measuring student expectations and their effects on satisfaction: The importance of managing student expectations. Journal of marketing education, 28, 254-264. Google Scholar | SAGE Journals | |
|
Arnould, N., Ducate, L., Kost, C. (2012). Collaboration or cooperation? Analyzing group dynamics and revision process in Wikis. CALICO Journal, 29, 431-448. Google Scholar | Crossref | |
|
Aylesworth, A. (2008). Improving case discussion with an improv mind-set. Journal of Marketing Education, 30(2), 106-115. Google Scholar | SAGE Journals | |
|
Barkley, E. F., Cross, K. P., Major, C. H. (2014). Collaborative learning techniques: A handbook for college faculty. San Francisco, CA: John Wiley. Google Scholar | |
|
Blaschke, L. M. (2014). Using social media to engage and develop the online learner in self-determined learning. Research in Learning Technology, 22. Retrieved from http://www.researchinlearningtechnology.net/index.php/rlt/article/view/21635 Google Scholar | |
|
Bovill, C. (2011). Sharing responsibility for learning through formative evaluation: Moving to evaluation as learning. Practice and Evidence of Scholarship of Teaching and Learning in Higher Education, 6(2), 96-109. Google Scholar | |
|
Braskamp, L. A., Ory, J. C., Pieper, D. M. (1981). Student written comments: Dimensions of instructional quality. Journal of Educational Psychology, 73, 65-70. Google Scholar | Crossref | ISI | |
|
Bray, J. H., Maxwell, S. E. (1985). Multivariate analysis of variance (Vol. 54). Newbury Park, CA: Sage. Google Scholar | Crossref | |
|
Brennan, J., Williams, R. (2004). Collecting and using student feedback. New York, NY: Learning and Teaching Support Network. Google Scholar | |
|
Chad, P. (2012). The use of team-based learning as an approach to increased engagement and learning for marketing students: A case study. Journal of Marketing Education, 34(2), 128-139. Google Scholar | SAGE Journals | |
|
Chapman, K. J., Meuter, M. L., Toy, D., Wright, L. K. (2010). Are student groups dysfunctional? Perspectives from both sides of the classroom. Journal of Marketing Education, 32(1), 39-49. Google Scholar | SAGE Journals | |
|
Chen, Y., Hoshower, L. B. (2003). Student evaluation of teaching effectiveness: An assessment of student perception and motivation. Assessment & Evaluation in Higher Education, 28(1), 71-88. Google Scholar | Crossref | |
|
Chu, K. W. W., Kennedy, D. M. (2011). Using online collaborative tools for groups to co-construct knowledge. Online Information Review, 35, 581-597. Google Scholar | Crossref | ISI | |
|
Clayson, D. E. (1999). Students’ evaluation of teaching effectiveness: Some implications of stability. Journal of Marketing Education, 21(1), 68-75. Google Scholar | SAGE Journals | |
|
Clayson, D. E. (2009). Student evaluations of teaching: Are they related to what students learn? A meta-analysis and review of the literature. Journal of Marketing Education, 31(1), 16-30. Google Scholar | SAGE Journals | |
|
Clayson, D. E., Sheffet, M. J. (2006). Personality and the student evaluation of teaching. Journal of Marketing Education, 28(2), 149-160. Google Scholar | SAGE Journals | |
|
Cohen, P. A. (1980). Effectiveness of student-rating feedback for improving college instruction: A meta-analysis of findings. Research in Higher Education, 13, 321-341. Google Scholar | Crossref | ISI | |
|
Cronin, J. J. (2009). Upgrading to Web 2.0: An experiential project to build a marketing wiki. Journal of Marketing Education, 31(1), 66-75. Google Scholar | SAGE Journals | |
|
Davison, E., Price, J. (2009). How do we rate? An evaluation of online student evaluations. Assessment & Evaluation in Higher Education, 34(1), 51-65. Google Scholar | Crossref | ISI | |
|
Delong, T. J. (2011). Three questions for effective feedback. Harvard Business Review. Retrieved from https://hbr.org/2011/08/three-questions-for-effective-feedback Google Scholar | |
|
Dolnicar, S., Grün, B. (2009). Response style contamination of student evaluation data. Journal of Marketing Education, 31(2), 160-172. Google Scholar | SAGE Journals | |
|
Dunegan, K. J., Hrivnak, M. W. (2003). Characteristics of mindless teaching evaluations and the moderating effects of image compatibility. Journal of Management Education, 27, 280-303. Google Scholar | SAGE Journals | |
|
Duus, R., Cooray, M. (2014). Together we innovate cross-cultural teamwork through virtual platforms. Journal of Marketing Education, 36, 244-257. Google Scholar | SAGE Journals | |
|
Elam, C., Stratton, T., Gibson, D. D. (2007). Welcoming a new generation to college: The millennial students. Journal of College Admission, 195, 20-25. Google Scholar | |
|
Ferrell, O. C., Keig, D. L. (2013). The marketing ethics course: Current state and future directions. Journal of Marketing Education, 35(2), 119-128. Google Scholar | SAGE Journals | |
|
Finch, D., Nadeau, J., O’Reilly, N. (2012). The future of marketing education: A practitioner’s perspective. Journal of Marketing Education, 35(1), 54-67. Google Scholar | SAGE Journals | |
|
Finelli, C. J., Wright, M. C., Pinder-Grover, T. (2010). Consulting the Delphi: A new idea for collecting student feedback through the two survey method (TSM). Journal of Faculty Development, 24(2), 25-33. Google Scholar | |
|
Freeman, L., Greenacre, L. (2011). An examination of socially destructive behaviors in group work. Journal of Marketing Education, 33(1), 5-17. Google Scholar | SAGE Journals | |
|
Gaillard, F. D., Mitchell, S. P., Kavota, V. (2011). Students, faculty, and administrators’ perception of students’ evaluations of faculty in higher education business schools. Journal of College Teaching & Learning, 3(8), 77-90. Google Scholar | |
|
George, J., Cowan, J. (2004). A handbook of techniques for formative evaluation: Mapping the students’ learning experience. London, England: Routledge Falmer. Google Scholar | |
|
Gerbing, D. W., Anderson, J. C. (1988). An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research, 25, 186-192. Google Scholar | SAGE Journals | ISI | |
|
Granitz, N., Koernig, S. K. (2011). Web 2.0 and marketing education: Explanations and experiential applications. Journal of Marketing Education, 33(1), 57-72. Google Scholar | SAGE Journals | |
|
Grebennikov, L., Shah, M. (2013). Student voice: Using qualitative feedback from students to enhance their university experience. Teaching in Higher Education, 18, 606-618. Google Scholar | Crossref | ISI | |
|
Gruber, T., Lowrie, A., Brodowsky, G. H., Reppel, A. E., Voss, R., Chowdhury, I. N. (2012). Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: A comparative study. Journal of Marketing Education, 34(2), 165-178. Google Scholar | SAGE Journals | |
|
Honeycutt, E. D., Thelen, S. T., Ford, J. B. (2010). Evaluating and motivating faculty performance: Challenges for marketing chairs. Marketing Education Review, 20, 203-214. Google Scholar | Crossref | |
|
Hoon, A., Oliver, E., Szpakowska, K., Newton, P. (2014). Use of the “Stop, Start, Continue” method is associated with the production of constructive qualitative feedback by students in higher education. Assessment & Evaluation in Higher Education, 40, 755-767. doi:10.1080/02602938.2014.956282 Google Scholar | Crossref | ISI | |
|
Hu, L. T., Bentler, P. B. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6, 1-55. Google Scholar | Crossref | ISI | |
|
Hunt, N. (2003). Does mid-semester feedback make a difference? Journal of Scholarship of Teaching and Learning, 3(2), 13-20. Google Scholar | |
|
Huxham, M., Laybourn, P., Cairncross, S., Gray, M., Brown, N., Goldfinch, J., Earl, S. (2008). Collecting student feedback: A comparison of questionnaire and other methods. Assessment & Evaluation in Higher Education, 33, 675-686. Google Scholar | Crossref | ISI | |
|
Kabanoff, B., Richardson, A., Brown, S. (2003). Business graduates’ perceptions of the quality of their course: A view from their workplace. Journal of Institutional Research, 12(2), 1. Google Scholar | |
|
Katzenbach, J. R., Smith, D. K. (1993). The discipline of teams. Boston, MA: Harvard Business Press. Google Scholar | |
|
Kember, D., Leung, D. Y., Kwan, K. (2002). Does the use of student feedback questionnaires improve the overall quality of teaching? Assessment & Evaluation in Higher Education, 27, 411-425. Google Scholar | Crossref | |
|
King, A. (1993). From sage on the stage to guide on the side. College Teaching, 41(1), 30-35. Google Scholar | Crossref | |
|
Kitzinger, J. (1995). Qualitative research. Introducing focus groups. British Medical Journal, 311, 299-302. Google Scholar | Crossref | Medline | |
|
Krishen, A. S. (2013). Catch it if you can: How contagious motivation improves group projects and course satisfaction. Journal of Marketing Education, 35, 220-230. Google Scholar | SAGE Journals | |
|
Kuh, G. D., Cruce, T. M., Shoup, R., Kinzie, J., Gonyea, R. M. (2008). Unmasking the effects of student engagement on first-year college grades and persistence. Journal of Higher Education, 79, 540-563. Google Scholar | Crossref | ISI | |
|
Lala, V., Priluck, R. (2011). When students complain: An antecedent model of students’ intention to complain. Journal of Marketing Education, 33, 236-252. Google Scholar | SAGE Journals | |
|
Laverie, D. A. (2002). Improving teaching through improving evaluation: A guide to course portfolios. Journal of Marketing Education, 24(2), 104-113. Google Scholar | SAGE Journals | |
|
Lenhart, A., Purcell, K., Smith, A., Zickuhr, K. (2010). Social media & mobile Internet use among teens and young adults. Retrieved from http://www.pewinternet.org/files/old-media/Files/Reports/2010/PIP_Social_Media_and_Young_Adults_Report_Final_with_toplines.pdf Google Scholar | |
|
Loughry, M. L., Ohland, M. W., Woehr, D. J. (2014). Assessing teamwork skills for assurance of learning using CATME team tools. Journal of Marketing Education, 36(1), 5-19. Google Scholar | SAGE Journals | |
|
Madden, T. J., Dillon, W. R., Leak, R. L. (2010). Students’ evaluation of teaching: Concerns of item diagnosticity. Journal of Marketing Education, 32, 264-274. Google Scholar | SAGE Journals | |
|
Marsh, H. W. (1987). Students’ evaluations of university teaching: Research findings, methodological issues, and direction for future research. International Journal of Education Research, 11, 253-388. Google Scholar | Crossref | |
|
Marsh, H. W., Roche, L. A. (1997). Making students’ evaluations of teaching effectiveness effective. The critical issues of validity, bias, and utility. American Psychologist, 52, 1187-1197. Google Scholar | Crossref | ISI | |
|
Meister, J. C., Willyerd, K. (2010). Mentoring millennials. Harvard Business Review, 88(5), 68-72. Google Scholar | Medline | ISI | |
|
Neu, W. A. (2012). Unintended cognitive, affective, and behavioral consequences of group assignments. Journal of Marketing Education, 34(1), 67-81. Google Scholar | SAGE Journals | |
|
Nunamaker, J. F., Briggs, R. O., Mittleman, D. D., Vogel, D. R., Balthazard, P. A. (1997). Lessons from a dozen years of group support systems research: A discussion of lab and field findings. Journal of Management Information Systems, 13, 163-207. Google Scholar | Crossref | |
|
Orsini, J. L. (1988). Halo effects in student evaluations of faculty: A case application. Journal of Marketing Education, 10(2), 38-45. Google Scholar | SAGE Journals | |
|
Ory, J. C., Braskamp, L. A., Pieper, D. M. (1980). Congruency of student evaluative information collected by three methods. Journal of Educational Psychology, 72, 181-185. Google Scholar | Crossref | ISI | |
|
Overall, J. U., Marsh, H. W. (1979). Midterm feedback from students: Its relationship to instructional improvement and students’ cognitive and affective outcomes. Journal of Educational Psychology, 71, 856-865. Google Scholar | Crossref | ISI | |
|
Penny, A. R. (2003). Changing the agenda for research into students’ views about university teaching: Four shortcomings of SRT research. Teaching in Higher Education, 8, 399-411. Google Scholar | Crossref | |
|
Raines, C. (2003). Connecting generations: The sourcebook for a new generation. Seattle, WA: Crisp. Google Scholar | |
|
Schlee, R. P., Harich, K. R. (2010). Knowledge and skill requirements for marketing jobs in the 21st century. Journal of Marketing Education, 32, 341-352. Google Scholar | SAGE Journals | |
|
Sierra, J. J. (2009). Shared responsibility and student learning: Ensuring a favorable educational experience. Journal of Marketing Education, 32(1), 104-111. Google Scholar | SAGE Journals | |
|
Simpson, P. M., Siguaw, J. A. (2000). Student evaluations of teaching: An exploratory study of the faculty response. Journal of Marketing Education, 22, 199-213. Google Scholar | SAGE Journals | |
|
Smimou, K., Dahl, D. W. (2012). On the relationship between students’ perceptions of teaching quality, methods of assessment, and satisfaction. Journal of Education for Business, 87(1), 22-35. Google Scholar | Crossref | |
|
Snooks, M. K., Neeley, S. E., Revere, L. (2007). Midterm student feedback: Results of a pilot study. Journal of Excellence in College Teaching, 18(3), 55-73. Google Scholar | |
|
Snooks, M. K., Neeley, S. E., Williamson, K. M. (2004). From SGID and GIFT to BBQ: streamlining midterm student evaluations to improve teaching and learning. To Improve the Academy, 22, 110-124. Google Scholar | |
|
Spencer, K. J., Schmelkin, L. P. (2002). Student perspectives on teaching and its evaluation. Assessment & Evaluation in Higher Education, 27, 397-409. Google Scholar | Crossref | |
|
Spooren, P., Brockx, B., Mortelmans, D. (2013). On the validity of student evaluation of teaching the state of the art. Review of Educational Research, 83, 598-642. Google Scholar | SAGE Journals | ISI | |
|
Thompson, L. (2013). Creative conspiracy: The new rules of breakthrough collaboration. Boston, MA: Harvard Business Review Press. Google Scholar | |
|
Wickramasinghe, S. R., Timpson, W. M. (2006). Mid-semester student feedback enhances student learning. Education for Chemical Engineers, 1, 126-133. Google Scholar | Crossref | |
|
Wulff, D. H., Nyquist, J. D. (1986). Using qualitative methods to generate data for instructional development. Retrieved from http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1118&context=podimproveacad. Google Scholar | |
|
Yazici, H. J. (2004). Student perceptions of collaborative learning on operations management classes. Journal of Education for Business, 80, 110-118. Google Scholar | Crossref |

