Effects of Smart Cards on Transit Operators

The results of an evaluation of the first transit smart card field operational test in California are presented. The smart card technologies deployed were radio frequency and integrated circuit contact systems, and the evaluation included the cost and productivity implications of smart cards relative to those of fare boxes as well as the perceptions of transit personnel. Data input for the evaluation came from interviews with transit personnel and onboard observations. The results indicate that smart cards work well and reliably in real-world bus operations. Passengers and transit personnel liked smart cards because they were faster and more convenient than cash fares. Smart cards could reduce passenger boarding times, vehicle downtime due to malfunctions of the fare system, and driver workload and stress. Furthermore, smart cards enhance the collection and quality of transit data.